Frequently Asked Questions
Everything you need to know about your HolistaPet order.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.
What is your return policy for apparel?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original, unworn condition for a full refund or exchange.
How do I determine the right size for my pet?
Each product page features a detailed sizing chart. We recommend measuring your pet's neck, chest, and length to ensure the most comfortable fit for our fashion items.
Are the materials used eco-friendly?
Yes, HolistaPet is committed to sustainability. Our fashion line utilizes organic cotton and recycled polyester to ensure high quality with a low environmental impact.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor its progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.